:root {
  --ink: #132024;
  --muted: #576468;
  --paper: #fbfaf4;
  --soft: #eef3ef;
  --line: rgba(19, 32, 36, 0.14);
  --teal: #148895;
  --green: #2d8a6c;
  --gold: #e5ad3d;
  --clay: #d56b52;
  --white: #ffffff;
  --shadow: 0 22px 60px rgba(19, 32, 36, 0.16);
  --radius: 8px;
  --container: min(1120px, calc(100% - 40px));
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  color: var(--ink);
  background: var(--paper);
  font-family: Arial, Helvetica, sans-serif;
  line-height: 1.6;
}

img,
svg {
  max-width: 100%;
  display: block;
}

a {
  color: inherit;
}

.container {
  width: var(--container);
  margin-inline: auto;
}

.skip-link {
  position: fixed;
  left: 1rem;
  top: 1rem;
  z-index: 100;
  transform: translateY(-160%);
  padding: 0.7rem 1rem;
  background: var(--ink);
  color: var(--white);
  border-radius: var(--radius);
}

.skip-link:focus {
  transform: translateY(0);
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.site-header {
  position: fixed;
  inset: 0 0 auto 0;
  z-index: 30;
  color: var(--white);
  transition: background 180ms ease, box-shadow 180ms ease, color 180ms ease;
}

.site-header.is-scrolled,
.site-header.is-open {
  background: rgba(251, 250, 244, 0.95);
  color: var(--ink);
  box-shadow: 0 12px 35px rgba(19, 32, 36, 0.1);
  backdrop-filter: blur(14px);
}

.nav {
  min-height: 76px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1.5rem;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 0.75rem;
  text-decoration: none;
  font-weight: 800;
}

.brand-mark {
  display: inline-grid;
  place-items: center;
  width: 42px;
  aspect-ratio: 1;
  border-radius: 8px;
  background: linear-gradient(135deg, var(--teal), var(--green));
  color: var(--white);
  font-size: 0.86rem;
  letter-spacing: 0;
}

.brand-text {
  font-size: 1.02rem;
}

.nav-links {
  display: flex;
  align-items: center;
  gap: 1rem;
  font-size: 0.94rem;
  font-weight: 700;
}

.nav-links a {
  text-decoration: none;
  padding: 0.55rem 0.3rem;
}

.nav-cta {
  border: 1px solid currentColor;
  border-radius: var(--radius);
  padding-inline: 0.8rem !important;
}

.nav-toggle {
  display: none;
  width: 44px;
  aspect-ratio: 1;
  border: 1px solid currentColor;
  border-radius: var(--radius);
  background: transparent;
  color: inherit;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  gap: 5px;
}

.nav-toggle span:not(.sr-only) {
  width: 19px;
  height: 2px;
  background: currentColor;
}

.hero {
  min-height: 86vh;
  position: relative;
  display: grid;
  align-items: center;
  overflow: hidden;
  color: var(--white);
  padding: 104px 0 54px;
}

.hero-bg {
  position: absolute;
  inset: 0;
  background:
    linear-gradient(90deg, rgba(19, 32, 36, 0.92) 0%, rgba(19, 32, 36, 0.74) 31%, rgba(19, 32, 36, 0.18) 63%, rgba(19, 32, 36, 0.04) 100%),
    url("hero-support-desk.png") center / cover no-repeat;
  transform: scale(1.01);
}

.hero-content {
  position: relative;
  z-index: 1;
  max-width: 1120px;
}

.eyebrow {
  margin: 0 0 0.85rem;
  color: var(--teal);
  font-size: 0.78rem;
  font-weight: 850;
  letter-spacing: 0;
  text-transform: uppercase;
}

.hero .eyebrow {
  color: #8fe3dc;
}

h1,
h2,
h3,
p {
  overflow-wrap: anywhere;
}

h1 {
  max-width: 820px;
  margin: 0;
  font-size: clamp(2.3rem, 5.2vw, 4.2rem);
  line-height: 1;
  letter-spacing: 0;
}

h2 {
  margin: 0;
  font-size: clamp(2rem, 4vw, 3.8rem);
  line-height: 1.04;
  letter-spacing: 0;
}

h3 {
  margin: 0;
  font-size: 1.15rem;
  line-height: 1.2;
}

.hero-copy {
  max-width: 640px;
  margin: 1.3rem 0 0;
  font-size: clamp(1.02rem, 2vw, 1.22rem);
  color: rgba(255, 255, 255, 0.84);
}

.hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.85rem;
  margin-top: 2rem;
}

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 48px;
  padding: 0.78rem 1.12rem;
  border-radius: var(--radius);
  text-decoration: none;
  border: 1px solid transparent;
  font-weight: 850;
  cursor: pointer;
}

.button-primary {
  background: var(--gold);
  color: #1f1b11;
}

.button-secondary {
  border-color: rgba(255, 255, 255, 0.7);
  color: var(--white);
  background: rgba(255, 255, 255, 0.08);
}

.hero-stats {
  max-width: 950px;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1px;
  margin: 2.2rem 0 0;
  background: rgba(255, 255, 255, 0.18);
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: var(--radius);
  overflow: hidden;
}

.hero-stats div {
  padding: 1rem;
  background: rgba(19, 32, 36, 0.52);
}

.hero-stats dt {
  font-weight: 850;
  color: var(--white);
}

.hero-stats dd {
  margin: 0.25rem 0 0;
  color: rgba(255, 255, 255, 0.76);
  font-size: 0.92rem;
}

.intro-band {
  background: var(--ink);
  color: var(--white);
  padding: 1.4rem 0;
}

.intro-grid {
  display: grid;
  grid-template-columns: minmax(220px, 0.8fr) minmax(280px, 1.2fr);
  gap: 2rem;
  align-items: center;
}

.intro-grid p {
  margin: 0;
}

.intro-grid p:first-child {
  font-size: 1.35rem;
  font-weight: 850;
  line-height: 1.2;
}

.intro-grid p:last-child {
  color: rgba(255, 255, 255, 0.74);
}

.section {
  padding: clamp(72px, 10vw, 112px) 0;
}

.section-heading {
  max-width: 820px;
  margin-bottom: 2.2rem;
}

.section-heading p:not(.eyebrow) {
  color: var(--muted);
  font-size: 1.08rem;
}

.service-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1rem;
}

.service-card,
.audience-grid article,
.area-panel,
.contact-form,
.faq-list details {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.7);
}

.service-card {
  padding: 1.25rem;
  min-height: 250px;
}

.service-icon {
  display: inline-grid;
  place-items: center;
  width: 42px;
  aspect-ratio: 1;
  border-radius: 8px;
  margin-bottom: 1.15rem;
  background: #d9ece7;
  color: var(--teal);
  font-size: 0.82rem;
  font-weight: 900;
}

.service-card:nth-child(2n) .service-icon {
  background: #f5e5b7;
  color: #8c6516;
}

.service-card:nth-child(3n) .service-icon {
  background: #f5dcd4;
  color: #984934;
}

.service-card p,
.audience-grid p,
.area-panel p,
.faq-list p,
.process-list,
.contact-section p {
  color: var(--muted);
}

.area-section {
  background: var(--soft);
}

.area-layout,
.helpdesk-layout,
.contact-layout,
.faq-layout {
  display: grid;
  grid-template-columns: minmax(280px, 0.86fr) minmax(320px, 1.14fr);
  gap: clamp(2rem, 6vw, 5rem);
  align-items: start;
}

.area-layout > div:first-child p {
  color: var(--muted);
  font-size: 1.06rem;
}

.area-panel {
  padding: 0.4rem;
  box-shadow: var(--shadow);
}

.area-panel article {
  padding: 1.25rem;
  border-bottom: 1px solid var(--line);
}

.area-panel article:last-child {
  border-bottom: 0;
}

.helpdesk-section {
  background: #fffdf7;
}

.ticket-stack {
  min-height: 410px;
  position: relative;
}

.ticket {
  position: absolute;
  width: min(340px, 100%);
  min-height: 124px;
  border-radius: var(--radius);
  background: var(--white);
  box-shadow: var(--shadow);
  border: 1px solid var(--line);
  padding: 1.2rem;
}

.ticket span {
  display: block;
  width: 46px;
  aspect-ratio: 1;
  border-radius: 50%;
  margin-bottom: 1rem;
  background: var(--teal);
}

.ticket strong,
.ticket small {
  display: block;
}

.ticket small {
  color: var(--muted);
}

.ticket-one {
  top: 0;
  left: 4%;
}

.ticket-two {
  top: 128px;
  left: 18%;
}

.ticket-two span {
  background: var(--gold);
}

.ticket-three {
  top: 256px;
  left: 0;
}

.ticket-three span {
  background: var(--clay);
}

.process-list {
  margin: 1.5rem 0 0;
  padding-left: 1.25rem;
}

.process-list li {
  padding-left: 0.6rem;
  margin-bottom: 1rem;
}

.process-list strong {
  color: var(--ink);
}

.audience-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1rem;
}

.audience-grid article {
  padding: 1.35rem;
}

.faq-section {
  background: var(--ink);
  color: var(--white);
}

.faq-section .eyebrow {
  color: #8fe3dc;
}

.faq-list {
  display: grid;
  gap: 0.8rem;
}

.faq-list details {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.14);
  padding: 1rem 1.15rem;
}

.faq-list summary {
  cursor: pointer;
  font-weight: 850;
}

.faq-list p {
  color: rgba(255, 255, 255, 0.74);
}

.contact-section {
  padding: clamp(72px, 10vw, 112px) 0;
  background: linear-gradient(135deg, #f8f4e8, #e4f0ec);
}

.contact-link {
  display: inline-flex;
  margin-top: 1rem;
  color: var(--teal);
  font-weight: 850;
}

.contact-form {
  display: grid;
  gap: 1rem;
  padding: 1.2rem;
  background: var(--white);
  box-shadow: var(--shadow);
}

.contact-form label {
  display: grid;
  gap: 0.35rem;
  font-weight: 800;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 0.85rem 0.9rem;
  font: inherit;
  color: var(--ink);
  background: #fffef9;
}

textarea {
  resize: vertical;
}

.contact-form .button {
  width: fit-content;
  border: 0;
}

.site-footer {
  padding: 2rem 0;
  background: var(--ink);
  color: rgba(255, 255, 255, 0.72);
}

.footer-layout {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
}

.footer-layout p {
  max-width: 500px;
  margin: 0;
}

@media (max-width: 900px) {
  .nav-toggle {
    display: inline-flex;
  }

  .nav-links {
    position: absolute;
    top: 76px;
    left: 20px;
    right: 20px;
    display: none;
    flex-direction: column;
    align-items: stretch;
    padding: 1rem;
    background: var(--paper);
    color: var(--ink);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
  }

  .nav-links.is-open {
    display: flex;
  }

  .nav-links a {
    padding: 0.78rem !important;
  }

  .hero {
    min-height: 86vh;
  }

  .hero-bg {
    background:
      linear-gradient(180deg, rgba(19, 32, 36, 0.9) 0%, rgba(19, 32, 36, 0.76) 47%, rgba(19, 32, 36, 0.34) 100%),
      url("hero-support-desk.png") 66% center / cover no-repeat;
  }

  .hero-stats,
  .intro-grid,
  .service-grid,
  .area-layout,
  .helpdesk-layout,
  .audience-grid,
  .contact-layout,
  .faq-layout,
  .footer-layout {
    grid-template-columns: 1fr;
  }

  .footer-layout {
    display: grid;
  }
}

@media (max-width: 620px) {
  :root {
    --container: min(100% - 28px, 1120px);
  }

  .nav {
    min-height: 68px;
  }

  .nav-links {
    top: 68px;
    left: 14px;
    right: 14px;
  }

  .brand-text {
    font-size: 0.96rem;
  }

  .hero {
    min-height: 88vh;
    padding-top: 96px;
  }

  .hero-actions .button {
    width: 100%;
  }

  .hero-stats {
    margin-top: 2rem;
  }

  .section {
    padding-block: 64px;
  }

  .ticket-stack {
    min-height: 358px;
  }

  .ticket {
    width: min(310px, 94%);
  }

  .ticket-one {
    left: 0;
  }

  .ticket-two {
    left: 9%;
  }
}